Returns & Refunds

Returns policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.
You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions with invoice. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied. (You have 24hrs to apply from the delivery of the product)

 
How?

WhatsApp +971558894400 / Email help@airdenaroma.com

We’ll sort the rest

*All refunds will be done only through the Original M ode of Payment*

– Please allow for up to 45days for the refund transfer to be completed.

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department +971502509410 during working hours and within one hour of having placed it.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed.

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