Terms & conditions

Airden Aroma L.L.C maintains the www.airdenaroma.com Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and
the airdenaroma.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Airden Aroma L.L.C reservestherighttochangetheseTermsofUseatanytime,effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Airden Aroma L.L.C may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).
Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you. You can review the orders you have placed and their current status at any time by visiting our Website

and clicking on “Sign In” at the top of the page followed by selecting “Track Your Order”.
If we cannot supply you with the Products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible.

We accept payments online using Visa, MasterCard, AMEX credit/debit card in AED (or any other agreed currency).


We can only process orders for delivery or collection within countries in which we are permitted to sell the Products.
We will try our best to either deliver the Products to your address by the estimated delivery date set out in our order confirmation email. If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.

If you selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re- delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
More information about delivery fees and time details in sites delivery information page.

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

Promotion codes

Promotion Codes are non-transferable, and no cash alternative will be provided. Promotion Codes cannot be used in conjunction with any other promotions or offers

and must be redeemed by the expiry date. We reserve the right to amend or terminate a promotion at any time and without notice.

First Order Discount

First order discount codes are only applicable to a customer’s first full price purchase onthewebsite.This codemayonlybeused onceper personand cannot be combined with any other promotions or offers.

Items with discount already applied

Items with discount applied will be marked with a label indicating the discounted price and percentage

Promotion codes cannot be applied to already discounted products.

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Cardholder must retain a copy of transaction records and Merchant policies and rules User is responsible for maintaining the confidentiality of his account

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